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Refund and Returns Policy
We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, we’re here to assist.
Returns
If you wish to return an item, please contact us within 30 days of receiving your product. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Certain items, such as perishable goods, personal care products, or custom-made items, may not be returnable.
To initiate a return, please email us at [sales@aceultrapremiumshop.us.com] with your order number and details about the product you would like to return. We’ll provide you with further instructions and a return shipping address.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Please note:
- Shipping costs are non-refundable unless the item is defective or you received the wrong item.
- If your returned item is not in its original condition, a partial refund may be issued.
- Depending on your bank’s processing time, it may take several days for the refund to appear in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, send us an email at [your support email] and we will provide further assistance.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible with your order number and a photo of the issue. We will work with you to resolve the problem promptly.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (such as receiving a defective or incorrect product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Contact Us
For any questions about your return or refund, please reach out to us at [sales@aceultrapremiumshop.us.com]. We are committed to ensuring your experience with Ace Ultra Premium Shop is positive and straightforward.
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